First Call?

First time answering call from customer is definitely an experience that is so hard to forget. I think I will remember it for the rest of my life.

Well actually, it's not that terrible.. it just the feeling.. it feel awkward you know. The first time going live.. I need to understand that no matter what ever happen, no matter what kind of customer that I need to face to.. I need to solve it by myself.

There is no such thing that I can just simply escalate any call that I don't feel like I want to entertain.

By hook or by crook I have to make sure everything must be alright even though that you are not alright at all. There is a mix in the feeling.. the nervousness..

But it just normal I guess..